FAQ

New Member Registration
Registering as a free member of the **Kazumasa Kawasaki** online shop makes your shopping experience more convenient. To register, please visit our [New Member Registration Page]. Ensure you read our [Privacy Policy] before registering.

Choose a secure password to protect your account, and use a valid email address. If the email address is incorrect, you may not receive your registration confirmation. Check your spam folder or adjust your email settings to ensure our messages are delivered.

For password resets, select "Forgot your password?" on the login screen, enter your registered email, and follow the instructions to reset your password.

How to Order
Select the quantity on the product page and add items to your shopping cart. You can adjust quantities or remove items before proceeding. Ensure all details, such as product name and price, are correct before completing your order.

Stock is not reserved until your purchase is completed, and high demand may result in stock shortages. Please complete your order promptly to secure your items.

Confirmation of Your Order
Once your order is placed, you'll receive a confirmation email within minutes. Please verify the order details. If you do not receive an email, check your spam folder or verify your email address.

Duplicate order confirmations may indicate multiple submissions; please contact the Altis Customer Support Desk for assistance.

Additional Orders and Order Consolidation
We do not offer consolidation of orders once placed. Please review your cart carefully before finalizing your purchase.

Order Cancellation
Orders cannot be modified or canceled after completion. Please review your order details carefully. Changes or cancellations can be handled within seven days of product receipt, in accordance with our [Return Policy]. Contact the Altis Customer Support Desk for assistance.

Payment Methods
We accept payments via credit cards, PayPal, and cash on delivery.

Credit Cards
We accept VISA, MasterCard, AMEX, JCB, and Diners Club. Payments should comply with your card issuer's terms.

PayPal
Learn more about [PayPal Payments]. For supported cards, visit the [PayPal website]

Cash on Delivery
We deliver orders using Yamato Transport's COD service, payable to the driver upon arrival. A COD fee applies:

- Up to ¥10,000: ¥440
- Up to ¥30,000: ¥660
- Up to ¥100,000: ¥880
- Up to ¥300,000: ¥1,100

COD is unavailable for orders over ¥300,000. Refusal of delivery may affect future orders.

Delivery Destination
We deliver to the address provided at checkout. Each address requires a separate order.

Delivery Method
Orders are delivered via Yamato Transport. You'll receive a shipping confirmation email with tracking information.

Delivery Time
Orders usually ship within two business days. Delays may occur during busy periods or due to stock issues.

We do not ship on weekends, national holidays, or special holidays.

Delivery Date and Time Specification
While we don't guarantee specific delivery times, you may request preferred delivery slots during checkout:

- Morning
- 14:00-16:00
- 16:00-18:00
- 18:00-20:00
- 19:00-21:00

Shipping Fees
Enjoy free shipping across Japan.

Delivery Status
Track your order using the inquiry number provided in your shipping confirmation email on the Yamato Transport website. For issues, please contact the delivery company directly.

Absentee Ballots
If you're not home, Yamato Transport will leave a "delivery notice." Arrange a new delivery date within a week. Failure to do so may incur return shipping fees.

Delivery Destination
We deliver to the address provided at checkout, both domestically within Japan and internationally to select countries. Each address requires a separate order. Availability is determined based on your location during checkout.

Domestic Shipping (Japan)
Delivery Method
Orders are delivered via Yamato Transport, a trusted shipping service within Japan. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Time
Orders typically ship within two business days. Delays may occur during busy periods or due to stock availability. We do not ship on weekends, national holidays, or special holidays.

Delivery Date and Time Specification
While we cannot guarantee specific delivery times, you may request preferred delivery slots during checkout:

Morning
14:00-16:00
16:00-18:00
18:00-20:00
19:00-21:00

Shipping Fees
Enjoy free shipping across Japan for all orders.

Delivery Status
You can track your order using the tracking number provided in your shipping confirmation email via Yamato Transport's tracking system.

Absentee Ballots
If you are not home when the delivery is made, Yamato Transport will leave a "delivery notice." You can reschedule your delivery within a week. Failure to arrange redelivery may result in return shipping fees.

Delivery Method
International orders are shipped via Japan Post to select countries. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Time
International shipping typically takes 7-14 business days, depending on the destination. However, delays may occur due to customs clearance, busy seasons, or other unforeseen circumstances.

Shipping Fees
Shipping fees for international orders are automatically calculated during checkout based on the destination and total weight of your order. Complimentary shipping may apply for orders exceeding a certain value.

Customs and Duties
Customs duties, taxes, and additional fees are the responsibility of the customer. These fees vary by country, so we recommend checking with your local customs office for more details.

Delivery Status
You can track your international order using the tracking number provided in your shipping confirmation email.

Disclaimer:
Customs procedures and processing times vary by country. Kazumasa Kawasaki cannot be held responsible for any delays caused by customs clearance. If you experience significant delays, please contact your local customs office for further assistance.

When the Product Arrives
Upon receipt, verify that the product is correct and undamaged.

Returns Policy
Returns are accepted within seven days of receipt. Contact the Altis Customer Support Desk with your order number for assistance.

Returns cannot be exchanged or replaced with other items. Return conditions apply.

Return Conditions
Returns must be initiated within seven days of receipt. We cannot accept returns in the following cases:

1. Items delivered over eight days ago
2. Used products
3. Damaged products in your possession
4. Customer-modified products
5. Opened products
6. Products purchased outside this website

Contact the Altis Customer Support Desk for return authorization. Refunds are processed after the returned item is inspected.

Exchange Policy
Exchanges are not permitted. Please place a new order for the desired product after completing a return.

Returns and Exchanges of Defective Products
If you receive a defective or incorrect product, contact us immediately for an exchange or refund. If no stock is available, we'll issue a refund. Contact the Altis Customer Support Desk within seven days of receipt for instructions.

The Kazumasa Kawasaki Online Shop, operated by Altis Co., Ltd., offers 24/7 shopping from your computer or smartphone.

For questions about products, orders, or delivery, please contact the Altis Customer Support Desk during business hours:

Reception Hours: 10:00-17:00 Japan time (excluding weekends, national holidays, and long holidays)

TEL: 03-5774-5530 (Japanese only)

Email: [customer_support_desk@altiskz.jp]

Inquiries received outside business hours will be addressed the next business day. All inquiries are recorded for quality assurance.

Kawasaki Academy offers a range of courses designed to enhance both personal and professional development. From basic courses in the Kawasaki Way to specialized programs in beauty, health, and well-being, our curriculum is tailored to meet diverse needs.

Our courses are open to everyone, whether you are pursuing personal growth, a hobby, or a professional career in beauty and wellness. We welcome individuals from all backgrounds who are passionate about improving their inner and outer beauty.

To apply, simply visit our website and fill out the online application form. We recommend applying early, as our courses tend to fill up quickly due to high demand.

There are no specific prerequisites for most of our courses. However, for advanced programs, prior experience in the field may be beneficial. Each course description on our website provides detailed information on any recommended experience or background.

What makes the treatments at Le Spa unique?
At Le Spa, we offer a revolutionary approach to beauty and wellness. Our treatments involve multiple therapists working in perfect harmony, rotating seamlessly to treat your entire body. This method ensures that each area is thoroughly rejuvenated, delivering exceptional results in a short time.

How long does a treatment take?
The duration varies depending on the menu. Including time for changing, showering, makeup touch-ups, and consultations, treatments generally take about 1.5 hours for women and 1 hour 15 minutes for men. Please consult with our staff if you have specific requests.

Can I request a specific therapist for my treatment?
While we cannot guarantee the availability of specific therapists, all our staff are highly trained professionals who have undergone extensive training at Kawasaki Academy. Rest assured, you will receive exceptional care and expertise with every visit.

Can two people receive treatments at the same time?
Since multiple therapists treat one client simultaneously, we currently do not accept appointments for two or more people at the same time. We kindly ask you to book separate reservations.

Can I bring my child during the treatment?
Unfortunately, we cannot accommodate children as we do not have dedicated childcare facilities.

Will I see results with just one treatment?
Yes, you can feel the effects even after just one session. For more noticeable changes, we recommend visiting once a week for the first month.

Do you offer treatment courses?
Yes, we do. After your first session, we will provide a consultation tailored to your body’s condition to suggest the most suitable course for you.

How long do the effects last?
The duration varies depending on your health and lifestyle. Our staff will provide personalized advice on home care and daily habits.

Is the treatment painful?
Some clients may experience slight discomfort during their first session. However, this decreases with subsequent treatments.

Do I need to undress for the treatment?
We provide disposable paper shorts and comfortable wear for treatments. (Women: Bra top and shorts; Men: Tank top and shorts.)

Are there any dietary restrictions?
While we may offer advice for those with concerns, we generally do not recommend strict dietary restrictions as they may cause stress or rebound effects.

Are the treatments available for men?
Yes, men are welcome to enjoy our treatments.

Can I receive a treatment during my menstrual period?
Yes, treatments are possible. We provide disposable shorts upon request, or you can use your own.

Can I receive treatments while pregnant?
Yes, but this depends on your physical condition. Please inform us at the time of booking if you are pregnant.

How soon after childbirth can I receive a treatment?
This depends on your condition, but many clients start around one month postpartum.

How many days in advance should I schedule a bridal treatment before my wedding?
While treatments can be received on the wedding day, we recommend scheduling a session two weeks prior to ensure your body adapts well. Bridal treatment consultations are also available upon request.

Can I receive treatment directly from Kazumasa Kawasaki?
All treatments are performed by our trained spa staff. Currently, Kazumasa Kawasaki is involved in therapist training at the KAWASAKI ACADEMY. Learn more about KAZUMASA KAWASAKI ACADEMY

Can I come without a reservation?
Treatments are by appointment only. Same-day reservations may be available, so feel free to call us to check availability.

How can I make a reservation?
Reservations can be made via phone or through our website's reservation form. Online reservations must be made at least two days in advance. For same-day or next-day appointments, please contact us directly by phone.

- TEL: 03-3409-0260
- Hours: Tuesday to Saturday, 11:00–19:00 (Closed on Mondays)

Can I book a consultation only?
Standalone consultations are not available, but you can visit the ALTIS OFFICIAL SHOP adjacent to the spa to try products used during treatments.

ALTIS OFFICIAL SHOP
- Address: B05, Portofino B1, 3-15-5 Kita-Aoyama, Minato-ku, Tokyo
- Hours: Tuesday–Saturday: 11:00–19:00, Sunday: 11:00–17:00
- Closed: Mondays

Can I discuss the menu options before booking?
Absolutely. If you’re unsure which menu suits you, feel free to consult us.

- E TRI ESSENCE is recommended for enhancing specific areas such as the face, arms, and lower legs.
- MIGLIORE ESSENCE deeply rejuvenates and is ideal for areas like the face, upper arms, thighs, stomach, and waist.

Do you have showers?
Yes, showers are available. You may shower after the treatment.

Are basic skincare products provided?
Yes, we provide skincare products and hair dryers.
However, makeup products are not available, so please bring your own.

What payment methods do you accept?
We accept cash and credit cards.

Are there membership fees or admission fees?
No, there are no membership or admission fees.

Will I be subjected to aggressive sales tactics?
Rest assured, while we may introduce products, we never engage in high-pressure sales tactics.

Do celebrities use your services?
We cannot provide information regarding individual clients due to privacy concerns.

The Kawasaki Way is a holistic approach to beauty and health, rooted in the belief that true beauty emerges when there is harmony between the body and mind. Our methods and products are designed to enhance both your internal well-being and external appearance.

For any inquiries or assistance, please contact our customer service team. We are available Monday through Friday, from 10:00 AM to 5:00 PM Japan time, excluding national holidays. You can reach us by phone or email.

We accept a variety of payment methods, including credit cards (VISA, MasterCard, AMEX, JCB, Diners Club), PayPal, and cash on delivery for domestic orders within Japan.

Yes, we offer a return and exchange policy within 7 days of receiving your order. Please refer to our Returns and Exchanges section for detailed instructions on how to proceed.